FAQs

Everyone Has Questions??? It’s OK!

How long does it take to clean my Oriental/ Area Rug?

It depends.. Some rugs we can do in about 3 days and  some take about 5 -7 days.

Each rug goes through a multi-step process that includes: Inspection, Dusting, Colorfast Testing, Cleaning, Drying, Cleaning the Fringe and a Final Groom for appearance.  All rugs are unique.  They all differ by construction, size, material, age and  pre-existing conditions.  Each of these traits of your rug influence what kind of cleaning procedures are necessary.  Some rugs take a full day just to remove the dry soil by dusting others take a few minutes.  Colorfast testing is left over night to insure the dyes in the rug are going to be stable with our synthetic cleaning chemical and water so your red and white in you rug does not become pink.  The washing process generally takes a half day some take all day in the bath.  Drying of your rug is completed by the next morning in our drying room with fans and a dehumidifier to accelerate the drying.  When we clean the fringe we let the rug hang over night again to make sure the fringe is 100% dry before doing a final groom and rolling the rug up for delivery or pickup.

My Oriental/Area rug is too big for me to bring to you.  Do you offer a pickup and delivery service?

Yes.  Please call in advance so we may arrange a time.

Can you remove the odors from my Oriental/Area rugs?

Most of the time the answer is yes!

Do you sell rug pad for Oriental/ Area rugs?

Yes!  I buy it on a 12′ x 60′ roll and I will custom cut your rug pad for your rug.

How can I protect my Oriental/ Area rug if I plan to store it?

The best thing you can do for it is to store it clean.  After cleaning your rug I can wrap it in waterproof breathable paper.  The best place for your rug while being stored is in a climate controlled environment where it can be looked in on from time to time to make sure it is free from water damage and or bug infestation.

Can you store my rug?

Yes,  you can leave it here if you would like.  I do however have to charge a storage fee.  The stroage fee helps you from forgetting your rug and it keeps us from having rugs from 10 years ago that the customer has long forgotten.

How long does it take to clean my carpets?

That of course depends on how many rooms need to be cleaned and how soiled the carpet is.  Once the technician has set up his equipment, it does not take very long. We have very  very best equipment available The more soiled the carpet is, the longer it takes to clean.  On average it takes about 1-1.5 hrs to clean 3 bedrooms a hall and a den.

What is the drying time?

Drying time depends on the humidity and air movement . On humid days the drying time is longer, also if we have had to use more water than usual due to soil or stains, the drying time is increased….but generally the drying time is 3-4 hours.  We leave ceiling fans going as fast as possible!  Increased air movement = faster evaporation (drying time).

Can I walk on my carpet before it dries?

Yes and no…You can walk on it if you are careful not to fall…and if you don’t make pathways…tracks that will detract from the cleaning. Generally it is not a good idea, although as long as your shoes are clean from loose soil it should be OK.

What do I need to do to prepare for the cleaning?

Vacuuming is always a good idea in any case, but not absolutely necessary, we will vacuum first. If you have children, you should pick up any toys or clothing that may be on the floor. If you have furniture you want moved, such as end tables, coffee tables, please remove personal items, items that could fall.

Do you move furniture?

We do move some furniture. If you ask, the technician will move your sofa, love seat, chairs and tables. We do not move entertainment centers, electronic equipment, computers, beds, dressers, china cabinets, pianos etc.

Does Carpet Protection really work?

Yes! Carpet manufacturers recommend using these products and It is inexpensive! You will preserve the life and beauty of your carpet with these products…however you cannot ignore a spot of dry soil or a spill, vacuum or blot with a paper towel ASAP! Your carpet is an investment that can last longer than you think, please let us take care of your carpets so you don’t have to replace them!

When I get a phone estimate, will it change when the technician arrives?

Sometimes the estimate does change. If the carpeted area is larger than expected, for example a house that has overall square footage of 2,000 Sq Ft is less expensive to clean than a house where the overall square footage is 3,000 Sq Ft.  We try to give the most accurate estimate possible, please advise us of any special problems that exist. We do not want any unhappy customers.  We always try to verify the total price of the cleaning before we begin.

Do you have a guarantee? What if a stain reappears?

Yes, we will do our best to clean your carpet. If after the carpet dries, you are not fully satisfied, call us within one week and we will cheerfully and promptly return to redo the problem areas at no additional charge. Your satisfaction is very important to us.

Do I have to be home when my carpet is cleaned?

It is not necessary that you be home while your carpet is cleaned because our technicians are thoroughly trained professional you can trust. We do recommend that you be there when we begin to point out any problem spots you have, or leave us a note. We will lock up for you. However, we do need a method of payment before we leave your home.  We accept Visa, MasterCard, Check or Cash.

Do we need electricity or water on site?

Yes, we carry our own water and our equipment is powered by our truck engine, so we do not need electricity. However, we do need electricity to vacuum before we begin or work. If you do not have electricity, and you don’t mind us not vacuuming first (with the understanding you will have vacuumed and there is no visible items on the carpet, our cleaning machines cannot vacuum up  things any bigger than a BB)  We do need to clean early in the day so we have adequate light. Please let us know ahead of time if there is no electricity or water, so we can be prepared.

Are your chemicals safe?

Yes, all of the general chemicals we use are not toxic. We are not going to use something in your house we would not use in our own.

Can you guarantee my stains will be removed?

Unfortunately, no. No one can realistically say they can remove all stains. If you hear this promise….buyer beware. We do a fine job removing stains. We will try hard to do this for you. But we cannot say that every stain will be removed.

What about Pet Odors?

I love my pets and yes they are inside most of the time.  But, years of any animal smell is hard to remove.  We will do our best to satisfy you needs even if that means we suggest you need to replace your carpet.

Is your question not above?  

Please call (936) 564-5722 and I will do my best to find an answer even if I have to phone a friend!

Frequently Asked Questions – Grogan Clean Care carpet rug cleaning, 24 hour water extraction removal services, tile and grout cleaners, and upholstery cleaners serves all of East Texas, including Nacogdoches, Lufkin, San Augustine, Rusk, Chireno, Diboll, Appleby, Cushing, Garrison, Center, and Alto, TX.