Depending on the size, some rugs take about 3 days and some take about 5 -7 days.
Each rug goes through a multi-step process that includes: inspection, dusting, colorfast testing, cleaning, drying, cleaning the fringe and a final groom for appearance. All rugs are unique. They all differ by construction, size, material, age and pre-existing conditions. Each of these traits can influence what kind of cleaning procedures are necessary. Colorfast testing is left over night to ensure the dyes in the rug are going to be stable with our synthetic cleaning chemical and water. The washing process generally takes a half-day while others can take a full day. The drying process is completed by the next morning in our drying room with fans and a dehumidifier to accelerate the process. When we clean the fringe, we let the rug hang over night to make sure the fringe is 100% dry before doing a final groom and rolling the rug up for delivery or pickup.
Yes. Please call in advance so we may arrange a time.
Most of the time the answer is yes!
Yes! I buy it on a 12′ x 60′ roll, and I will custom cut your rug pad.
The best thing you can do is to store it clean. After cleaning your rug, I can wrap it in waterproof breathable paper. It’s best to store your rug in a climate-controlled environment where it can be checked on from time to time to ensure it is free from water damage or bug infestation.
Yes, we can store your rug for a storage fee.