FAQ’s about Oriental & Area Rugs

How long does it take to clean my Oriental/Area Rug?

Depending on the size, some rugs take about 3 days and some take about 5 -7 days to clean.

Each rug goes through a multi-step process that includes: inspection, dusting, colorfast testing, cleaning, drying, cleaning the fringe and a final groom for appearance. All rugs are unique. They all differ by construction, size, material, age and pre-existing conditions. Each of these traits can influence what kind of cleaning procedures are necessary. Colorfast testing is left over night to ensure the dyes in the rug are going to be stable with our synthetic cleaning chemical and water. The washing process generally takes a half-day while others can take a full day. The drying process is completed by the next morning in our drying room with fans and a dehumidifier to accelerate the process. When we clean the fringe, we let the rug hang over night to make sure the fringe is 100% dry before doing a final groom and rolling the rug up for delivery or pickup.

My Oriental/Area rug is too big for me to bring to you. Do you offer a pickup and delivery service?

Yes. Please call in advance so we may arrange a time.

Can you remove the odors from my Oriental/Area rugs?

Most of the time the answer is yes!

Do you sell rug pads for Oriental/Area rugs?

Yes! I buy it on a 12′ x 60′ roll, and I will custom cut your rug pad.

How can I protect my Oriental/ Area rug if I plan to store it?

The best thing you can do is to store it clean. After cleaning your rug, I can wrap it in waterproof breathable paper. It’s best to store your rug in a climate-controlled environment where it can be checked on from time to time to ensure it is free from water damage or bug infestation.

Can you store my rug?

Yes, we can store your rug for a storage fee.